Retail Sales: 1-800-222-4267
Retail Customer Support 800-290-9213 M-F 9AM-5PM EST email@example.com
Wholesale Sales 757-294-3121 M-F 9AM-5PM EST firstname.lastname@example.org
Fax and Snail Mail
Edwards Virginia Smokehouse PO Box 25 Surry, Virginia 23883 Fax: 757-294-5378
Shipping and Ordering Information
Check out our directory below to learn more about our shipping and ordering policy. Otherwise, if you have any questions feel free to call us Monday-Friday 9AM-5PM EST at 1-800-290-9213.Check out our FAQ.
Shipping OptionsWhen ordering your product, you'll be presented with three different shipping options: - Free Standard Shipping - 2nd Day Air - Next Day Air
FREE STANDARD SHIPPING (FREE)
FREE STANDARD SHIPPING provides the best value for your delivery needs for shipments made within the contiguous U.S. At no extra charge, products are safely shipped to you within 2-5 business days. Regardless if your order contains non-perishable or highly-perishable items, FREE STANDARD SHIPPING can deliver all of our products in a safe, quick and cost-efficient manner. We highly recommend using Free Standard Shipping to ensure the most savings and still have your items received in a timely manner.
2ND DAY AIR ($15 PER ITEM)
2ND DAY AIR is never required for any of our products but is the best choice if you want your item to arrive no later than 2 days. While most shipments through FREE STANDARD SHIPPING arrive in two days, many factors are in play. Distance, weather conditions and other delays may keep your product from arriving until later, but 2ND DAY AIR ensures your order arrives no later than 2 days after the shipment day.
NEXT DAY AIR ($25 PER ITEM)
NEXT DAY AIR is for the last-minute shopper in all of us. For an extra $25, your order can be delivered to the following day of your ship date. If you're ordering days before that big Christmas Dinner and want to be absolutely sure you'll receive it in time, this is the way to go. As always, we encourage all of our customers to order early for the holidays. Inclement weather and other delays can affect UPS shipment and can potentially leave your holiday meal without that Christmas ham or Thanksgiving turkey.
For Alaska, Hawaii, Puerto Rico, Virgin Islands, APO and FPO, it is also $25 (per item). We're sorry, but we do not offer out of country shipments except for APO and FPO deliveries.
So please, save you the potential trouble and order at least two weeks before that holiday meal. If you have any questions, please call us at 1-800-200-4267!Back to Top
Shipping Cut-Off Dates
The holidays are a time for enjoying the company of friends and family, not stressing over whether your holiday ham will make it to Christmas Dinner! That's why we've compiled a chart to show the final shipping days for the most popular holidays throughout the year for our customers. Remember, it's always recommended to order early for your next holiday gathering, so please check out the charts below to see when the various shipping methods are available. If you have any questions about our Shipping Cut-Off Dates, please feel free to contact us!
|Holiday|| Standard Shipping
|2 Day Shipping
|Next Day Shipping
|4/12/2017(Must Order by 1PM EST 4/11)||4/12/2017(Must Order by 1PM EST 4/11)||4/13/2017(Must Order by 11AM EST 4/12)|
|11/17/2017(Must Order by 1PM EST 11/16)||11/20/2017(Must Order by 1PM EST 11/19)||11/21/2017(Must Order by 1PM EST 11/20)|
|12/19/2017(Must Order by 1PM EST 12/18)||12/20/2017(Must Order by 1PM EST 12/19)||12/21/2017(Must Order by 1PM EST 12/20)|
4 Easy Ways To Order
- Online – Use our convenient online shopping cart to select and order the Edwards VA Ham items of your choice. A valid MasterCard, Visa or American Express credit card is required to order online.
- By Phone – Call Toll-Free 1-800-222-4267 at your convenience...24 hours a day, every day. Please have your credit card handy when you call.
- By Fax – Just complete the handy Order Form (catalog page 16) and transmit 24 hours a day via 1-757-294-5378. Please do not confirm phone or fax orders by mail. This may result in duplication of your order.
- By Mail – Please make your check payable to S. Wallace Edwards & Sons, Inc. Complete Order From (catalog page 16) or print a copy from our homepage at edwardsvaham.com and mail with check in envelope to: Edwards Virginia Smokehouse, P.O. Box 25, Surry, VA 23883. Please allow two weeks for order shipment.
100% Satisfaction Guaranteed
Edwards Virginia Smokehouse was built on a legacy of providing the highest quality products and exemplary customer service for over 90 years. If for ANY reason your experience is not up to your standards, we will promptly refund your money or replace your online/print catalog purchase. However, you must call us within 14 days of receipt at 800-290-9213. In some cases, we may ask you to return the products to us to help us identify the issue. Don't worry, we'll cover shipping and send you a shipping label. As a small family business, we thrive on our legacy of trust with our customers. Thank you for your confidence in us!Back to Top
Confirming Your Address
All of our products are guaranteed. However, we cannot guarantee products lost or spoiled due to inaccurate addresses provided to us. Please make sure your addresses are correct. UPS and FedEx will not deliver to P.O. boxes.Back to Top
Due to overwhelming demand, we occasionally must substitute items of equal or greater value than items ordered.Back to Top
State Sales Tax
Virginia and Missouri residents ordering items to be shipped anywhere, and non-Virginia residents sending items to Virginia or Missouri, must add respective state sales tax of 2.5% for Virginia and 1.225% for Missouri.Back to Top
We sometimes make our mailing list available to carefully screened companies we think might interest you. If you would like to be removed from that list, or no longer wish to get our catalogs, call us or send us the catalog/order form name and address information: Mail List Preference Service, P.O. Box 25, Surry, VA 23883. We strive to ensure 100% accuracy on this website, but we reserve the right to make corrections if errors occur. State tax rates or laws may change after press time. In that event, we are required to collect the tax in effect on the day your order is placed.Back to Top