Customer Support | Edwards Virginia Smokehouse

Contact Us

Retail Sales:

Retail Customer Support
800-290-9213 M-F 9AM-5PM EST

Wholesale Sales
757-294-3121 M-F 9AM-5PM EST

Fax and Snail Mail
Edwards Virginia Smokehouse
PO Box 25
Surry, Virginia 23883
Fax: 757-294-5378

Shipping and Ordering Information

Check out our directory below to learn more about our shipping and ordering policy. Otherwise, if you have any questions feel free to call us Monday-Friday 9AM-5PM EST at 1-800-290-9213.

Jump To:
Shipping Options
Shipping Cut-Off Dates
4 Easy Ways to Order
100% Satisfaction Guarantee
Confirming Your Address
Product Substitutions
State Sales Tax
Mailing Lists

Got more questions on product preparation, orders and more? Check out our FAQ.

Shipping Options

When ordering your product, you'll be presented with three different shipping options:

- Free Standard Shipping
- 2nd Day Air
- Next Day Air


FREE STANDARD SHIPPING provides the best value for your delivery needs for shipments made within the contiguous U.S. At no extra charge, products are safely shipped to you within 2-5 business days. Regardless if your order contains non-perishable or highly-perishable items, FREE STANDARD SHIPPING can deliver all of our products in a safe, quick and cost-efficient manner. We highly recommend using Free Standard Shipping to ensure the most savings and still have your items received in a timely manner.


2ND DAY AIR is never required for any of our products but is the best choice if you want your item to arrive no later than 2 days. While most shipments through FREE STANDARD SHIPPING arrive in two days, many factors are in play. Distance, weather conditions and other delays may keep your product from arriving until later, but 2ND DAY AIR ensures your order arrives no later than 2 days after the shipment day.


NEXT DAY AIR is for the last-minute shopper in all of us. For an extra $25, your order can be delivered to the following day of your ship date. If you're ordering days before that big Christmas Dinner and want to be absolutely sure you'll receive it in time, this is the way to go. As always, we encourage all of our customers to order early for the holidays. Inclement weather and other delays can affect UPS shipment and can potentially leave your holiday meal without that Christmas ham or Thanksgiving turkey.

For Alaska, Hawaii, Puerto Rico, Virgin Islands, APO and FPO, it is also $25 (per item). We're sorry, but we do not offer out of country shipments except for APO and FPO deliveries.

So please, save you the potential trouble and order at least two weeks before that holiday meal. If you have any questions, please call us at 1-800-200-4267!

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Shipping Cut-Off Dates

The holidays are a time for enjoying the company of friends and family, not stressing over whether your holiday ham will make it to Christmas Dinner! That's why we've compiled a chart to show the final shipping days for the most popular holidays throughout the year for our customers. Remember, it's always recommended to order early for your next holiday gathering, so please check out the charts below to see when the various shipping methods are available. If you have any questions about our Shipping Cut-Off Dates, please feel free to contact us!

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Holiday Free Standard Shipping*
Cutoff Date
2 Day Shipping
Cutoff Date
Next Day Shipping
Cutoff Date
Final Order Date: 11/15/18
(Final Ship Date: by 11/16/18)
Final Order Date: 11/18/18
(Final Ship Date: by 11/19/18)
Final Order Date: 11/19/18
(Final Ship Date: by 11/20/18)
Christmas Day
Final Order Date: 12/17/18
(Final Ship Date: by 12/18/18)
Final Order Date: 12/18/18
(Final Ship Date: by 12/19/18)
Final Order Date: 12/19/18
(Final Ship Date: by 12/20/18)

4 Easy Ways To Order

  1. Online – Use our convenient online shopping cart to select and order the Edwards VA Ham items of your choice. A valid MasterCard, Visa or American Express credit card is required to order online.
  2. By Phone – Call Toll-Free 1-800-222-4267 at your convenience...24 hours a day, every day. Please have your credit card handy when you call.
  3. By Fax – Just complete the handy Order Form (catalog page 16) and transmit 24 hours a day via 1-757-294-5378. Please do not confirm phone or fax orders by mail. This may result in duplication of your order.
  4. By Mail – Please make your check payable to S. Wallace Edwards & Sons, Inc. Complete Order From (catalog page 16) or print a copy from our homepage at and mail with check in envelope to: Edwards Virginia Smokehouse, P.O. Box 25, Surry, VA 23883. Please allow two weeks for order shipment.

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100% Satisfaction Guaranteed

Edwards Virginia Smokehouse was built on a legacy of providing the highest quality products and exemplary customer service for over 90 years. If for ANY reason your experience is not up to your standards, we will promptly refund your money or replace your online/print catalog purchase. However, you must call us within 14 days of receipt at 800-290-9213.

In some cases, we may ask you to return the products to us to help us identify the issue. Don't worry, we'll cover shipping and send you a shipping label. As a small family business, we thrive on our legacy of trust with our customers. Thank you for your confidence in us!

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Confirming Your Address

All of our products are guaranteed. However, we cannot guarantee products lost or spoiled due to inaccurate addresses provided to us. Please make sure your addresses are correct. UPS and FedEx will not deliver to P.O. boxes.

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Product Substitutions

Due to overwhelming demand, we occasionally must substitute items of equal or greater value than items ordered.

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State Sales Tax

Virginia and Missouri residents ordering items to be shipped anywhere, and non-Virginia residents sending items to Virginia or Missouri, must add respective state sales tax of 2.5% for Virginia and 1.225% for Missouri.

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Mailing List

We sometimes make our mailing list available to carefully screened companies we think might interest you. If you would like to be removed from that list, or no longer wish to get our catalogs, call us or send us the catalog/order form name and address information: Mail List Preference Service, P.O. Box 25, Surry, VA 23883.

We strive to ensure 100% accuracy on this website, but we reserve the right to make corrections if errors occur. State tax rates or laws may change after press time. In that event, we are required to collect the tax in effect on the day your order is placed.

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Our Guarantee

If for ANY reason you feel your experience with our products are not up to your satisfaction, call us within 14 days of receipt and we will refund your money or replace your online / print catalog purchase.